Return & Refund Policy

At LNC, we want you to feel like every light is the perfect match for your home, however, if there's an issue, you could Request a Return for a return or exchange within 30 days of receipt. We'll deal with your request within 24 hours on business days. Return shipping cost applies. 

Note: For personal reasons such as don't like the product, you will need to cover the round-trip shipping fee. Use original packaging if possible. If products have been assembled or used, we cannot take them as returns. 

 

Shipping Policy

We provide free shipping on all orders. We ship most items within 3-5 working days of your order date. We ship all lighting from our FL and CA warehouse either by UPS or FedEx, and transit times are generally 3 to 5 working days. Preorders can take as long as three weeks, generally less, before they are in stock and ready to ship.

Return Policy

* Please submit the return form here with the necessary info. After it's submitted, we'll deal with your request within 24 hours on business days. 

* Wrap the package carefully. Use the original packaging if possible. 

* It is important for us to know about the return status. Please include the tracking number in the email. We need this in case there are any issues during the transition. As soon as we receive the return from you and all checked good, we will process the return which will take 2-3 business days. The label(from us) fee will be deducted from your refund.  

Refund Options

We are here to offer help if you would like to exchange an item, request a store credit, or receive a refund. Please inspect your items to see if any damaged, missing or broken parts, or any error on our part, in which case you will receive a prepaid return label. Otherwise, you are responsible for all return shipping costs.

Defective & Damaged & Missing Parts 

* If products arrived damaged, or missing parts, please notify us asap with images. We stand 100% behind our products. We will help you get needed replacements/resend a new light/exchange for other styles with no extra charge.

* If you do not want parts or a replacement unit, you could return the item back to us. We will cover the return fee and issue a full refund. 

Lost In Transit

You may track your package in our Tracking Center. If your order gets lost during transit or is marked delivered, and yet you cannot find it, contact your courier immediately. Once your order has shipped, your courier becomes responsible for its safe delivery. Both UPS and FedEx have excellent tracking and claims support on their parcel tracking pages.

Delivery Address Changes

Should you want to change the shipping address or delivery date after your item has been shipped, contact your courier immediately. Unfortunately, orders that have already been shipped cannot be canceled. However, you may return them after received.

Shipping Cancellation

If you would like to cancel your order before it's shipped, please contact us immediately for a full refund. If an order has shipped out, then we are not able to cancel the order for you. 

Refund

We will issue you the refund within 2-3 days after we have received and inspected your return. Refunds are automatically returned to your original payment method. Please remember it can take some time for your bank or credit card company to process and post your refund. Please send a reminder to us if you do not receive your refund in time. 

EXCEPTIONS - Pay attention that we CANNOT accept returns of:

*Products that have been obviously installed or assembled.

*Products that belong to LNC HOME Open-Box items.

*Custom orders, including those that are made-to-order or customized to your specifications.